Jukebug Support
Jukebug gives a child a simple music player with songs a grown-up has chosen from Apple Music.
Contact
Email james@jukebug.app for app issues, feedback and support requests. I make Jukebug myself and read every email.
In the app, you can also pass the grown-up check and use Report a Bug or Request a Feature. That opens a draft email with details that help me fix problems, and you can review or delete anything before you send it.
Fixing common problems
A song won't play
Playback depends on the device's Apple Music permission and subscription, your region and catalog availability. Open the grown-up area and run Checkup to test Apple Music access and playback. If a song still won't start, check the internet connection, then open the Music app once, which clears some Apple Music prompts that can block playback after an iOS update.
Why does the app ask for Apple Music permission?
Grown-ups use it to search songs, albums, artists and playlists, add approved songs to the kids' player, and play them. The kids' screen never shows the full Apple Music library.
Playlists aren't showing up on another device
Check that both devices are signed in to iCloud and connected to the internet. To share with another family member's Apple ID, use Share Library in the grown-up area and send them the invitation.
Restoring Premium
Premium is tied to your Apple ID. In the grown-up area, open Settings and choose Restore Purchases. Family Sharing members get Premium too.
Cancelling Premium
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions.
More answers are in the FAQ.
Privacy and terms
Read the Privacy Policy.
Terms of Use: Apple Standard EULA.